How many steps to change a light bulb?

We are thrilled to finally have a new light bulb in the kitchen, but it was a long and arduous process. The light was burned out when we arrived a month ago, and we have tried multiple ways to try to get it changed so that we can wash dishes after dark. We would have changed it ourselves, but the light can only be changed with tools, and the type of bulb is only available in warehouses. Over the past month, we have had four meetings with the management company, sent a letter and had a meeting with the university liaison that rents the flat from the property management company, and had the Embassy contact the property management company several times. On three different occasions we had workers come out and look at the light bulb. The process to actually get the light bulb involved having a worker come out and measure the light, then submit a requisition for the light bulb, then get a purchasing price approved, then pick up the money for the bulb, then get an order for someone to pick up the light bulb, and then get an order for picking up the light bulb. We waited at home for three days for someone to finally come and install the bulb, and it took two workers over an hour to install it. While it took a month, we are happy to finally be able to cook in the evening. We wonder how long it will take to get our oven fixed, which also hasn’t worked since we arrived…

While the management is very slow, we like our neighbors in our complex. The girls play with kids from Zimbabwe, India and Tanzania.